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New Generation Development

New Generation Development
Customer Support

Buying a home is one of the most important decisions you'll ever make.  Our commitment continues after your sale has been completed.  At ‘New Generation Homes Developments’, we recognise the day of completion can be a hectic time

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What Happens Next?

We are still here! We will continue to work to best practices in your interest. One week from your legal completion date, we will contact you to check all is in order, you may need some advice, or address any issues that may have arisen. This is the time when we will run through and advise you on any concerns and our responsibilities in line with your build warranty and our company Pathway, which was given to you prior to exchange of contracts and discussed on your inspection visit before completion.
We will be in close contact to assist you with any queries that you may have, ensuring the smooth operation of your new home.

You also have the benefit of a 10-year warranty with Build-Zone.  Your legal team would have sent you information regarding Build-Zone and how they carry out the warranty

If you have a query or issue, please complete the
form below and we will reply to your query within 72 hrs. In an emergency please revert to the   emergency numbers below

Build-Zone Warranty

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You have a 10 year NEW HOMES STRUCTURAL WARRANTY. In brief, Build-Zone's legal team will provide you with a certificate confirming that your home is checked and registered with Build-Zone. This shows that the builder complied with the Build-Zone Code of Conduct, which works hand in hand with the consumer code thus ensuring that customers are treated fairly at all times.

The Build-Zone Code of Conduct for home builders is a mandatory code which has been established to ensure that consumers are protected from undesirable trading practices during the new home buying process. It also ensures that best practice is followed by builders/developers (and their respective agents) who are registered with Build-Zone, for the marketing, sale and purchase of new homes. It sets expected standards for 'after sale' customer care and service, including the rectification of snagging items. You have a 10 year NEW HOMES STRUCTUAL WARRANTY.

We are happy to ensure the code is accessible to all. If you require any assistance in obtaining the code in an alternative format, such as paper, braille, audio etc., please click here to contact us

Read the Build Zone Code of Conduct

When is a House a Home?

We are very territorial.  It takes time to get settled and put your own personal stamp on a house to make it feel like a home.  As you decorate, you may spot things and need to ask for advice. Click HERE to see the top 5 most common questions answered on new homes and what to expect

Emergency Updates FAQs Complaints

Emergency Numbers

What is an Emergency?

● Complete failure of the heating systems and/or hot water system
● Water leak that cannot be contained
● Complete failure of the electrics (firstly, check the failure has not been caused by the trip switch being activated by a fault on a      domestic appliance)
● Flooding caused by blocked drains that threatens to enter the home
● Security – a fault to a window or external door causing a loss of security

Storm damage is covered by your insurance – please contact your insurer at the earliest opportunity in the event of any roof or fencing problems.

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Gas & Electricity
0800 037 1299 01656 260259 01656 860259

JPY Group Ltd.
Bernard Street,
Uplands, Swansea.

Property Building Maintenance
(Wales Ltd).
Islawen Farm, Pencoed, Bridgend.
CF35 6SP

Property Building Maintenance
(Wales Ltd).
Islawen Farm, Pencoed, Bridgend.
CF35 6SP

Report an Issue, Ask a Question

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Working hours are Monday – Thursday 9:30 – 5:30 pm and on Friday from 9.00am – 3pm. If the query needs a site visit by one of our engineers we will contact you to arrange an appointment to address your issue. As soon as you feel that the issue has been resolved, we will confirm that the issue is closed. However, if you are not satisfied, please contact us within 24 hours.

Complaints Procedure

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Whilst we hope you don’t need to get in touch with a complaint, if you do, please follow the steps below and put in writing through the support platform.  All complaints are an opportunity for us to improve and learn so thank you for getting in touch.

Step 1 – Please write to our head of customer services who will investigate and contact you with outcomes within 10 working days.

Step 2
– If you remain unhappy with the outcome of your complaint, please write to either Neil Dodd at or Grant Lloyd at  who will further investigate and respond within 21 days.  

'We are committed to providing care and attention, looking after our customers as we do in building our homes.  Nevertheless, we do appreciate that sometimes things can go wrong, we take complaints very seriously. We work within the guidelines of the warranty, building regulations, planning requirements and, of course, the Consumer Code for Home Builders. There will be tolerances set within these guidelines to which we follow rigidly. We kindly ask you to follow the steps, giving us the opportunity to resolve the issue for you and, of course, we can learn from it. If we cannot resolve the issue then we will advise you to go to the warranty provider or the Consumer Code who will investigate and make the final decision'
Neil & Grant - Directors

Step 3- Following dissatisfaction from this point we will advise you to speak to the Consumer Code, or the warranty provider.
Please see the links                      

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